August 24, 2009
As expected, Techfail 2009 continues to plague me! This evening, I tried to fix the problem with the new wireless mouse that’s controlling two laptops for the price of one…and I ended up spending literally hours on the phone with tech support. At one point, I was bounced from Dell’s hardware department to wireless, then back to hardware, then back to wireless. When I finally reached a supervisor, I found out that Dell does not provide tech support for Logitech mice! They have no idea how to fix the problem. And when I tried to resolve the situation by having Dell send me a new mouse, they put me on hold and hung up on me. Which wasn’t the first or last time I was hung up on by Dell tonight. All in all, I’d rate my Dell experience a 1…and that only because the one guy actually took time to help me and seemed to know what the bleep he was talking about. What a den of morons! And I, as a customer, have no choice but to suck it up and deal with them. At this writing, I still haven’t resolved this problem in any way.
After all that mess, my internet connection collapsed. So I had to spend more time getting that back up and running, which of course wasn’t easy. I know, I know: welcome to the 21st century. People deal with this kind of stuff every single day. But still, it has been a major pain in the hoo hah.
I just hope Techfail runs its course soon, because I’ve already plum had enough, y’all. See you soon!
